CTIA – Terms & Conditions

1. Definitions “The Company” – CTIA Ltd. “Course” – An Aesthetic Training Course provided by The Company. “You” – The person or associated business booking the Course(s). “Booking” – Any Course booking completed in person, online, via telephone or email by You. “Model” – A patient attending a Course for an aesthetic treatment.

2. Bookings

2.1 All Course Bookings with The Company are subject to acceptance of The Company’s Booking Terms and Conditions, which do not affect your statutory rights.

2.2 By Booking and agreeing a date for your Course You are deemed to have entered into a ‘specific date contract’ with The Company.

2.3 Commencement of the service is deemed to have been accepted by You as soon as You are granted access to the Company’s learning materials, and home study and/or You receive email confirmation of your Booking. It is up to You to complete all work that is provided for your course prior to your practical sessions.

2.4 You should refer to the Company’s website for the areas of the face that you will typically be learning on your training, and what are typically included on the course that you have booked. All facial areas are outlined clearly on the website and are taught on models or model dummy heads. Basic and Advanced Dermal Fillers is also known as Foundations 1&2. Cannula dermal fillers is also known as Masterclass.

3. Dates and Locations

3.1 The Company reserves the right to cancel or amend any Course date or location. In this instance that ‘we’ alter the area location or date You will be notified immediately and provided with the next available and alternative Course dates or given a full refund.

4. Insurance

4.1 You are covered by The Company’s insurance policy during all training Course sessions. The Company’s indemnity insurance is provided by Mint. Upon successful completion of any Course, You are required to hold your own indemnity insurance against malpractice and for your case studies and own treatments. We ask that you gain insurance so you can practice immediately after the course.

5. Certificate of Completion/Competency

5.1 A certificate of completion will only be issued to You by The Company upon successful completion of the Course. This includes completed research study, online learning, tasks, and case studies (where required) and your practical sessions on your training. Certificates will be sent electronically.

5.2 Attendance of a Course does not guarantee successful completion and the Company will only release practitioners into the industry who have demonstrated their ability to carry out aesthetic treatments safely under the supervision of its trainers on the course and with addition of case studies (if they are required); you will be informed of this on your training. You will be provided with an assessment sheet to complete which tutors will monitor, and it is Your responsibility to let tutors know before you leave if you are needing extra training. You will not be certificated and You will be required to come back to complete your practical. You will be required to bring your own models and product to complete this extra training.

5.3 Most of the Companies training courses require case study documentation to be supplied prior to certification to prove competency of the student.

5.3 In the rare event that You do not demonstrate competence via your case studies, The Company will provide a further session of one-to-one supervised practice. (see clause 5.4 below)

5.4 You will need to contact us within the first 3 months of training to let us know if You require additional or refresher training. This is free of charge for the first 3 months after Your training sessions. The Company may look at wavering this fee under exceptional circumstances but only prior to case studies being submit by You and You have been certificated a competent practitioner by us. An additional fee will apply thereafter under these circumstances. This will provide You with a further opportunity to demonstrate your knowledge and skills in the application of any Course subject not successfully completed. You must supply all of your own Models and product for this additional session.

5.5 Once you have submit your case studies and they have met the required standard, you will be seen as competent and certificated practitioner and any other additional courses will be charged at a discounted daily rate. (see clause 5.4 above)

6. Post-Training Support

6.1 The Company will provide continuing support and advice to You upon successful completion of any Course. Telephone, text, and e-mail advice/service is offered at no charge for courses and treatments that You have completed with The Company.

6.2 Face-to-face mentorship is offered additionally if You require, and upon successfully completion of any Course at the current subsidised daily rate of £300 plus vat.

6.3 You will be offered free refresher training, 3 months upon completion of Your training course practical. You may need to bring in additional models with You for this, as we cannot guarantee that we will be able to get clients for when you want attend. We will endeavour however to get you a model. If there were any areas that were not covered on training or you would like further training on these areas it is up to You to let us know on the day of training so we can address this on the day You are with us, or within these 3 months. You are provided with a checklist and assessment monitor sheet during training and these need to be monitored by You.

7. Models

7.1 The Company will normally provide all Models for treatments during our Courses. You are more than welcome to bring your own Models. If You wish to bring your own Model You must inform The Company at the time of booking. Model appointments are in high demand and The Company does not guarantee the availability of a suitable appointment. Models are normally shared between You and another student, but there will be plenty on the training sessions to gain plenty of experience.

7.2 You are required to provide models for treatment for some Courses. If this is the case, You will be informed of this requirement at the time of booking.

7.3 In most cases, Models are required to meet the cost of the products used at the current Model rate (available on request and on our website). A booking deposit is however payable by the Model at the time of booking the appointment of £30.

7.4 We also provide you free of charge a treatment of dermal fillers. This will be an addition to Your models and where you will experience a treatment on the day. We normally allocate the last hour for these treatments. Refusing this treatment, may result in You not having this extra injectable experience.

7.5 On Your training sessions, You will complete injection area at least once, but more importantly you will learn 3 injection techniques for dermal fillers which can be used in certain areas of the face, and our grid patterns for botox which have been proven to work and provide safe injections since 2007. More than often, you will complete these areas numerous times and carry our over 100 injections during your training. It is up to You to ensure You work on your models covering each area until You are happy. A monitor form will be provided to You to complete which is Your evidence of practical training to pass the course.

8. Course Fees, Payment Plans and Certification

8.1 All Course fees must be paid in full or a payment plan agreed at the time of booking. Access to learning materials or research tasks and online theory will be provided upon receipt of a specified minimum deposit agreed with You by The Company at the time of Booking.

8.2 Course fees must be paid in full two weeks prior to attending any Course. If payment is not received, the Course Booking is deemed to have been cancelled. In these circumstances, no transfer or re-scheduling of the Course is allowed, and no refund will be made of any part of the course fee unless made by prior arrangement.

8.3 Once any Course material has been sent to delegates under no circumstances will any fees be refunded or courses transferred to another course type or alternative date.

8.4 If You are in payment arrears, the Company has the right to withhold all certification until that deficit has been paid. This is whether or not any prior payments have been made to any or for any other CTIA training courses. Certification may be released once the arrears have been paid.

8.5 The Company will not allow You to book onto any other training courses if there are any payments owing for previous training or any deficit to any payment plans/membership fees or for courses You have already attended. All certifications will be withheld until full payment of any CTIA courses that You have attended has paid in full.

8.6 GoCardless payments is a legal payment agreement between You and the Company. If You cancel or default on the agreed payment terms, the payments terms will be null and void and full payment will be due immediately of the outstanding amount.

9. Course Date Transfers

9.1 Requests by You to transfer any Course within 6 weeks of your Course date will not be considered by The Company under any circumstances. This allows us to the time to replace your training slot with another student and to fill the course place and for required course work to be completed by them. You will be able to transfer dates to an alternative date giving more than the required 6 weeks notice period. In this instance, The Company will transfer dates on one occasion only.

9.2 If You request a transfer of any scheduled Course giving more than 6 weeks’ notice, The Company reserves the right to transfer your booking to the next free space and in this case, and if there are issues gaining models, You will be required to provide all Models for the Course.

10. Expenses

10.1 The Company is not liable for any loss of earnings or travel expenses incurred by You or any Model.

11. Course Cancellations

11.2 Notification of any cancellation must be made in writing by You to The Company’s office by registered or signed for post or via email to info@ctia.co.uk.

11.3 Cancellation twelve or more weeks before the Course will incur an administration fee of £300.

11.4 Cancellation eight to twelve weeks before the Course will incur a cancellation fee of £500, or 50% of the total Course fee, whichever is the greater.

11.5 No refund will be made for any cancellation made less than eight weeks prior to the Course as it will be impossible to fill your space on the course. We may be able to transfer dates under special circumstances and if student spaces are available.

11.6 No cancellations, refunds or transfer of courses or training dates are applicable, under any circumstances, for any ‘discounted’ training Course fees.

12. Non-Attendance

12.1 If You fail to attend the scheduled Course for any reason, no part of the Course fee paid by You will be refunded or is transferable to another Course date.

13. Mutual Respect

13.1 Where any students’ actions result in unreasonable demands on us, or unacceptable behaviour towards any of our staff or other students, we reserve the right to manage the student contact to protect our staff and to maintain the effectiveness of our service to other students.

13.2 In no circumstances will we tolerate behaviour which involves abuse of or threatening behaviour towards our staff.

Examples of unacceptable behaviour:

13.3 Use of abusive, obscene, or threatening language, or comments of a personal nature, comments (directed at our staff or other students) of a discriminatory nature, e.g. in reference to any of the protected characteristics as defined by the Equality Act 2010 (age, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex and sexual orientation) and slanderous and liable comments.

13.4 repeated unnecessary phone calls/text messages or refusal to end telephone conversations.

13.5 persistent or lengthy letter writing (or contact by email) which is adding nothing new to the matter.

13.6 aside from in exceptional circumstances, large numbers of complaints in a short timescale from the same individual.

Types of restriction:

The types of restrictions that can be placed on communication include:

13.7 no further calls will be accepted, and all future contact must be in writing. You may be blocked on social media.

13.8 correspondence will only be replied to if it is raising new issues or concerns.

13.9 correspondence will not be replied to if it contains abusive, obscene or threatening language, or discriminatory comments (including related to protected characteristics)

13.10 if any of the above occur, the Company reserve the right to cancel membership to the CTIA for misconduct and have no further contact with You.

14. No further complaints will be accepted for a notified period.

14.1 The level of restriction will be proportionate, where appropriate time limited, and always targeted at addressing a specific identified issue that we conclude is resulting in unacceptable contact with us.

14.2 As above, we will aim to make reasonable adjustments and will take relevant requests into account as appropriate where applying communication restrictions.

15. Membership

15.1 Membership is fees are now paid on an annually basis of £295 per annum. There will be a direct debit arranged normally through GoCardless for this service.

15.2 Membership provides You with compliance and safety to your clients in the form of a Core of Knowledge for First Aid for Aesthetic Practiconers and Core of Knowledge of Managing Complications including Hyaluronidase; these courses will be completed via our online learning platform, and you will be able to gain discounted insurance with our insurance intermediary.

15.3 If You cancel or do not pay your membership, You will lose any entitlement to the discounted First Aid and Managing Complications including Hyaluronidase training that you have already completed and the full payment will be invoiced minus any payments that You have made towards your membership.

15.4 The Membership payments pay for this training day as well as other CTIA benefits such as discounted courses, and discounted CTIA insurance discount scheme.

15.5 Membership is payable on a yearly basis, unless You have a monthly payment scheme and payments will be taken at the same time every year until You cancel your membership with your bank. Once the membership has been taken from you bank account for the commencing year, you will be able to again access the membership benefits upon renewal (see 15.3) and You will need to let us know when you are ready to complete the online courses available to you, including any free courses if applicable.

15.6 Once Your membership fee has been taken either on your first year or consecutive years thereafter a refund of membership payments will not be provided. It is Your responsibility to cancel payments at your bank if you no longer require membership benefits.

Please refer to clause 13 above for conduct clause.

15.7 You will be allocated a prescriber once You have joined the CTIA membership scheme and not before.

16. Prescribers

16.1 The Company will provide you with one prescriber to work with on clinical oversight prescription medicines and to comply with our agreement with you. It is Your responsibility to work alongside Your allocated prescriber and to have respect for what they do and their services. They do not work for The Company and are self-employed practitioners.

16.2 If your prescriber decides to no longer work with You or cancels this facility The Company will endeavour to replace this facility with another prescriber on one more occasion, however this is not a guarantee. You must inform the Company of any issues You have with prescribers.

16.2 If your prescriber cancels their services for non-payment reasons and You have not kept up Your payments for their services provided. The Company will not offer any further assistance in finding or allocating You a new prescriber.

16.3 Prescribers are allocated to CTIA Members only. If You have membership revoked or You cancel membership to the CTIA , The Company will look at the cancellation as You not requiring any service from The Company such as assistance, insurance, future courses, prescribing partner. Please see clause 13.

16.4 Prescribers allocated to You may not be located within Your current location and may have to travel to You to offer their services. It is Your responsibility to work closely with Your prescriber and arrange dates with them and arrange the number of clients they require to attend Your clinic. It is not The Companies responsibility to arrange this or interfere in this.

16.4 It is Your responsibility to contact us to request another prescriber if You have issues.

16.5 If You cancel membership and reinstate it at a later date, You will not be provided with another additional prescribers. You have waivered the rights to a new prescriber upon cancellation.

17. Photographs and Video Images and Content

17.1 The Company will sometimes take photographs or videos of You as a student having a treatment or with a model having a treatment or You doing a treatment. This may include photos of other models or other students and or employees of the Company and may show treatments being carried out within our academy. These photos and or video footage are confidential, and all photographs taken on training courses are the property of the Company and for sole use of the Company and its management team for their advertising and social media.

17.2 Prior to you attending the Companies training academy and unless stated any other, you agree that the Company can use any photographs taken or video that you are on. If you do not want to be in any photographs or video, this must be made clear prior to attending the practical training rooms. Photographs cannot be used or circulated by You to anyone else outside for any other use other than that of the Companies advertising and social media. If this is found to be the case, it will be deemed as You are passing off the Companies work as your own.

17.3  The Company owns the intellectual property rights of any photographs or video content, workbooks, or presentation material. The Company is the sole owner.

17.4  If anyone wants to use a license and the Company wishes to grant a licence an agreement will be made. Affiliated companies and or Academies to the CTIA will be given the rights to any CTIA photographs or videos to use under the CTIA umbrella.

17.5 The Company, has the exclusive rights to all of its photographs and video content. Whether published or non-published. The Company may assign some of the rights to persons to use the photographs that we have taken or have been taken within our training academy of our students and model and tutors. If you require any pictures or videos to be used for recap or refresher of the treatments You have been taught at the Company’s academy, on social media or within your website or to circulate, you must first contact the Company and ask for a licence to use, you cannot use any photographs or video content unless authorised by the Company first and the Company (The CTIA) must be mentioned within the description. Photographs or video cannot be circulated outside of the Company to anyone else for the use for anyone else or for anyone else’s Facebook or social media, website or to or for any other business. In the event that You do circulated the Companies photos or video content this may be deemed as passing off the Companies work as Your own.

17.6 If anyone or You requires a licence to use the Companies photographs or videos, you must contact the Company for a licence and the Company will provide you with a quotation to use. Photographs will be at approximately £150 per photograph, and video will be at approximately £450 depending upon the length of the video, content and why it is to be used and the terms of agreement will be written into the licence prior.

17.7 Video content or photographs belonging to or taken at the CTIA’s training cannot be used to advertise any other non CTIA affiliated training or non CTIA affiliated academies or any other non affiliated CTIA training courses by another non affiliated academy unless a licence has been authorised.

17.8 Photographs with the Company logo within the frame of the picture will be charged for at a licence cost of £250 and cannot be used unless absolute permission from the Company has been given to use it prior .

17.9 Persons who are found to be using photographs or video content without authorisation, will be charged at the prices above and will be invoiced accordingly with an additional cost of £40 per email requesting payment.

17.10 The Company will charge the rates above for unauthorised use of material with invoices sent via email and or post.

17.11 Emails regarding non payment will be charged at £40 per correspondence/email.

18. Tutors

18.1 The Companies CTIA tutors are experience practitioners with years of injectable knowledge and skills. We will however on occasions have trainee tutors within our classes, learning to teach. Tutors without supervision have been practicing as experienced tutors for 2 years or more. All tutors will be trained in CTIA teaching methods and practical skills and You will be given the attention to detail that is expected from a CTIA training course from a trainee tutor however they will be under direct supervision. If you do not want to be taught by a trainee tutor, You must let us know prior to Your training practical sessions.

18.2 Molly Hanson-Steel our Director may be assessing the tutors during the day, and may come into class unannounced and may assess You on Your knowledge. She may at times be teaching You on selected practical sessions.

18.3 We sometimes allocate our training practical sessions to be ‘sub contracted’ for the Companies practical training. All theory for injectables will be now completed online. Sub Contractors are our approved trainers and who have since set up their own training establishments. If You are trained under a Sub Contractor of the Company for Your practical sessions, it will show the sub contracted company name on Your correspondence. Be assured that our Sub Contracted trainers are trained and qualified trainers of the CTIA.

18.4 If you have an issue with the subcontracted training provider on how they have conducted training on behalf of the Company You will need to direct Your complaint to them directly. Any complaints or issues will be dealt with them directly unless all other avenues have been exhausted then the Company may intervein. All correspondence will need to be provided by You to the Company. (see clause 23)

    19. Course Cancellations
19.1 According to the terms of the Online and Distance Selling Regulations, you have 14 days from the date of booking in which to cancel your course booking and request the return of your fee. However, as soon as you are given access to the online learning materials you will forfeit this right and you are no longer able to change or cancel your course booking. You will normally be provided with access to online learning materials as soon we receive the full balance of any course cost.

    20. Non Attendance/Refund
20.1 If You fail to attend the scheduled Course for any reason, no part of the Course fee will be refunded or is transferable to another Course date.

20.1 In the rare event that a refund is provided back to a student. The refund will be provided only upon receipt of a completed non disclosure agreement or confidentiality agreement, signed by relative parties involved. 

21. COVID

21.1 Due to You not being able to attend an agreed training course due to a positive test for COVID, we will transfer You to the next available course where we have a place available. We do require proof of a positive COVID test.

21.2 If the Company are required by law to change a prior arrangement or Your training dates because of the self isolating rules or because of positive COVID tests, the Company will transfer Your training dates to the nearest date for the exact same course that You have booked onto. The Company will provide You with the next available that we can accommodate You. We will not offer a refund under any circumstance.

22 Certification Schemes Levels 4 to 7

22.1 The Companies injectables courses are CTIA certifications and are not part of the certification schemes levels 4 to 7 that you see advertised. The Company will not include them until they are recognised for non-medics under the JCCP umbrella. Our courses are fully insurable.

22.2 If these certification schemes do extend to being added to the JCCP register, and become fully regulated, then the Company may consider offering them to our students and You will have any work you have completed at the CTIA transferred over to your new CTIA levels 4 to 7 for injectables if you do so require. There is currently no obligation to do these and unless there is a legal requirement for this we will offer Company certification only.

22.3 It will be unlikely that any work or certificates completed at the CTIA will be transferred to another training provider for RPL on their certification.

23 Complaints

23.1 In the event of a complaint the Company have a complaints procedure in place. This can be requested via head office on info@ctia.co.uk

23.2 Subcontracted trainers/training companies working with the Company will deal with their own complaints and any complaints that are received in relation to these will be sent to the Sub contractor to deal with them directly.

24 Altering Terms and Conditions

24.1 The Company have the sole rights to amend, cancel or alter their terms and conditions as set out above in line with Company policy changes or environment and legal changes within the sector.

24.2 The Company have the sole right to amend or change the way that they carry out their training or their schedule (which may differ to your correspondence from the Company to You).

24.3 The Company have the sole rights to amend the way the courses are presented to you or delivered or how they are taught and will be depending upon current guidelines or updates within the sector or it may be a way to improve our training course for our students.

24.4 The Company have the sole rights to amend the course structure or teaching techniques, (such as changing from in house face to face theory to an more enhanced online learning theory experience with modular assessments) amendments will only be made solely for the students benefit and will be done so to provide a more enhanced learning experience for You. The Company will only add to any training courses and not take away; such as providing additional knowledge modules which will provide additional hours that it takes for online study to what was provided in the past.

24.5 Any amendments to training, teaching or schedules may require either more or less face to face contact for You at the training academy especially for theory units of study. Due to current COVID guidelines the requirements are to have less face to face contact and more working from home hence now amending and delivering our theory and assessments online in Your own home.

CTIA LTD – Models Terms and Conditions Model Terms & Conditions

1. The Company means either the ‘CTIA LTD’, and or the ‘Cosmetic Treatments and Injectables Association’;

These terms are applied to all appointments without exception.

3. A 2% charge applies to all credit card transactions. Appointments Treatments are carried out by delegates at foundation or advanced level

INITIAL BOOKING/TOP UP FEE’S 1. A deposit (minimum £30) is required at the time of booking to confirm your appointment; this will be deducted from the total cost of your treatment. 2. The balance is due on the day of your treatment. 3. There is a £25 top up fee for upper and £25 for lower areas of botulinum toxin treatments if a stronger effect is required. This appointment will be made for the nearest student dates available and is normally within a 5 week window of your original appointment. We do not advocate a frozen effect, and models requiring this will subsequently require a second top up session at the Warrington Academy.

CANCELLATIONS / REFUNDS 1. Seven days’ notice given = deposits refunded in full. 2. Two working days’ notice given = deposit transferred to another appointment. 3. Less than two working days’ notice = deposits retained by The Company. 4. Failure to attend appointment = deposits retained by The Company and the deposit is not transferable. 5. Working days refer to Monday to Friday only.

DEPOSIT TRANSFERS 1. Deposits will be transferred once only. 2. No refunds will be given should this second appointment be cancelled or you fail to attend. In this event, the deposit will be retained by The Company.

PRODUCT ORDERS 1. If products are ordered in for you specifically, and where we pay for our prescribers fees a larger deposit is required. This deposit is non-refundable in the event of a subsequent cancellation, regardless of whether seven days’ notice are given. 2. Deposits can be transferred to another appointment in line with our normal terms. 3. Deposits are non-refundable unless advanced notice is given as set out above.

SUITABILITY FOR TREATMENT 1. A full medical history is required to enable your product to be ordered for you. We will not be held responsible for any omission or incorrect information given.

CHANGES TO TRAINING DATES 1. The Company may need to change your appointment. You will be given advanced notice of this and a suitable alternative appointment date and time will be offered.

LIMITATIONS Anti-Ageing Appointments

1. Anyone booking a botulinum toxin and dermal filler appointment who decides on the day of the training course that they only want botulinum toxin will not be treated. They will instead be offered a “botox only” appointment on the next available course so that we can order product for you. In this instance deposits are not transferable as we advise on the day of booking you will be required to have both treatments. A further deposit is required to book this subsequent Botox only appointment.

2. Any model booking a combined appointment and asks for botulinum toxin to be treated without prior notice to us, will not be treated and will instead be offered a Botox only appointment on the next available courses. Further deposits are required to book these appointments. The deposit paid for the original appointment will be retained by The Company and will be transferred.

Smoker’s Lines

1. On a dermal fillers foundation course, we treat these lines directly and will not inject the outline of the lip to treat these. Lips are treated individually. If any model attends a foundation level Botox and Dermal Filler course expecting their lip or outline of their lip to be treated, they will be turned away for treatment unless they want another area treated (nose to mouth lines, mouth to chin lines). In this instance the despot will not be transferred and will be retained by The Company

Crow’s Feet

2. We do not inject under the eye with Botox on foundation level appointments. This indication is only treated on a Master Class Course. Other Master Class Courses for Dermal Filler include; Rhinoplasty, Cheeks, and Chin and Tear Trough areas.

COMPLAINTS PROCEDURE

Please read through our complaint’s procedure – We actively invite your suggestions and feedback to help us refine the service we offer. However, if you feel unhappy with any aspect of your experience, then we will do our best to resolve this for the benefit of all concerned. Below is a copy of our formal complaint’s procedure.

CTIA Academy Complaints Procedure – If you have a complaint or concern about the service you have received from any of the staff working in this practice, or a treatment associated with us, please let us know. We operate a practice complaints procedure that system adheres to national criteria. A copy of our complaints policy can be found below –

HOW TO COMPLAIN

We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned. If your problem cannot be sorted in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened most easily. If it is not possible to do that, please let us have details of your complaint: -within 6 months of the incident that caused the problem; or -within 6 months of discovering that you have a problem, provided this is within 12 months of the incident. Complaints about the treatment you received should be made to the Director. Alternatively, you may ask for an appointment with the Director in order to discuss your concerns.

The complaints procedure can then be explained to you to ensure that your concerns are dealt with promptly. It will also help if you are as clear as possible about your complaint. In the rare event that your complaint is about a recent treatment, we will require to see you face to face to assess the area of complaint. On this appointment we will discuss the issues and take further photographs and assess the treatment. We will endeavour to address and rectify the issue if we feel there has been a substandard treatment carried out. Botulinum Toxin treatments and muscles with movement will require a Top Up at a cost of £25 per upper and £25 lower area.

Lower areas are meant to have plenty of movement, and are treated for prevention. Treatments are to be carried out by a student, therefore you will need to be patient and accept that treatments may carry a certain risk other than treatments carried out by an experienced and certified practitioner.

Students will be in a room, which is supervised by a tutor who has more than 2 years injecting anti ageing treatments.

WHAT WE WILL DO

We shall acknowledge your complaint within 3 working days and give you a time scale in which we to investigate and respond to your complaint. We will keep you informed of any progress, letting you know of any delays in resolving your complaint. We shall then be in a position to give you an explanation or offer a meeting with those involved. In investigating your complaint, we shall aim to: find out what happened and what went wrong and enable you to discuss the problem with those concerned, if you would like this; ensure you receive an apology, where this is appropriate;· identify what we can do to make sure the problem does not happen again.

17. Photographs and Video Images and Content

17.1 The Company will sometimes take photographs or videos of You as a model. This may include photos of other models or other students and employees of the Company and may show treatments being carried out within our academy. These photos and or video footage are confidential, and all photographs taken on training courses are the property of the Company and for sole use of the Company and its management team for their advertising and social media.

17.2 Prior to you attending the Companies training academy and unless stated any other, you agree that the Company can use any photographs taken or video that you are on. If you do not want to be in any photographs or video, this must be made clear prior to attending the training rooms. They cannot be used or circulated by You to anyone else outside for any other use other than that of the Companies advertising and social media.

17.3  The Company owns the intellectual property rights of any photographs or video content, workbooks, or presentation material. The Company is the sole owner.

17.2  If anyone wants to use a license and the Company wishes to grant a licence an agreement will be made.

17.3 The Company, has the exclusive rights to all of its photographs and video content. Whether published or non-published. The Company may assign some of the rights to persons to use the photographs that we have taken or have been taken within our training academy of our students and model and tutors.  

If you require any pictures or videos of the treatments on social media or within your website or to circulate, you must first contact the Company and ask for a licence to use, you cannot use any photographs or video content unless authorised by the Company first and the Company (The CTIA) must be mentioned within the description. Photographs or video cannot be circulated outside of the Company to anyone else for the use for anyone else or for anyone else’s Facebook or social media, website or to or for any other business. In the event that You do circulated the Companies photos or video content this may be deemed as passing off the Companies work as Your own.

17.4 If You require a licence to use the Companies photographs or videos, you must contact the Company for a licence and the Company will provide you with a quotation to use. Photographs will be at approximately £150 per photograph, and video will be at approximately £450 depending upon the length of the video, content and why it is to be used and the terms of agreement will be written into the licence prior.  

17.5 Video content or photographs belonging to the CTIA cannot be used to advertise any other training academy or any other training courses by another academy unless a licence has been authorised.   

17.6 Photographs with the Company logo within the frame of the picture will be charged for at a licence cost of £250 and cannot be used unless absolute permission from the Company has been given to use it prior .  

17.7 Persons who are found to be using photographs or video content without authorisation, will be charged at the prices above and will be invoiced accordingly.

18. Tutors

18.1 The Companies CTIA tutors are experience practitioners with years of injectable knowledge and skills. We will however on occasions have trainee tutors within our classes, learning to teach. Tutors without supervision have been practicing as experienced tutors for 2 years or more. All tutors will be trained in CTIA teaching methods and practical skills and You will be given the attention to detail that is expected from a CTIA training course from a trainee tutor however they will be under direct supervision.