CTIA LTD – Terms & Conditions 1. Definitions “The Company” – Cosmetic Treatments and Injectables Academy (CTIA Ltd). “Course” – An Aesthetic Training Course provided by The Company. “You” – The person or associated business booking the Course(s). “Booking” – Any Course booking completed in person, online, via telephone or email by You. “Model” – A patient attending a Course for an aesthetic treatment.

2. Bookings
2.1 All Course Bookings with The Company are subject to acceptance of The Company’s Booking Terms and Conditions, which do not affect your statutory rights.
2.2 By Booking a Course You are deemed to have entered into a specific date contract with The Company.
2.3 Commencement of the service is deemed to have been accepted by You as soon as You are granted access to the Company’s learning materials, and home study and/or You receive email confirmation of your Booking.
2.4 You should refer to the Company’s website for the areas that you will learn on your training, and what are included on the course that you have booked. All areas are outlined clearly on the website. Basic and Advanced Dermal Fillers is also known as Foundations 1&2. Cannula dermal fillers is also known as Masterclass.

3. Dates and Locations
3.1 The Company reserves the right to cancel or amend any Course date or location. In this instance You will be notified immediately and provided with alternative Course details or given a full refund.

4. Insurance
4.1 You are covered by The Company’s insurance policy during all Courses. The Company’s indemnity insurance is provided by Lonsdale. Upon successful completion of any Course, You are required to hold your own indemnity insurance against malpractice. We ask that you gain insurance so you can practice immediately after the course.

5. Certificate of Completion/Competency
5.1 A certificate of completion will only be issued to You by The Company upon successful completion of the Course. This includes completed research study, tasks, case studies (where required) and your practical on your training.
5.2 Attendance of a Course does not guarantee successful completion and the Company will only release practitioners into the industry who have demonstrated their ability to carry out aesthetic treatments safely under the supervision of its trainers on the course and with addition of case studies (if they are required); you will be informed of this on your training.
5.3 Most of the Companies training courses require case study documentation to be supplied prior to certification to prove competency of the student.
5.3 In the rare event that You do not demonstrate competence, The Company will provide a further session of one-to-one supervised practice. This is free of charge for the first 3 months. An additional fee will apply thereafter. This will provide You with a further opportunity to demonstrate your knowledge and skills in the application of any Course subject not successfully completed. You must supply all of your own Models for this additional session.

6. Post-Training Support
6.1 The Company will provide continuing support and advice to You upon successful completion of any Course. Telephone and e-mail advice/service is offered at no charge for courses and treatments that You have completed with The Company. 
6.2 Face-to-face mentorship is offered to You upon successfully completion of any Course at the current subsidised hourly rate (available on request). You will be offered free refresher training at the CTIA in Warrington for the first 3 months on completion of Your training course practical. 

7. Models
7.1 The Company will normally provide all Models for treatment during Courses. You are more than welcome to bring your own Models. If You wish to bring your own Model You must inform The Company at the time of booking. Model appointments are in high demand and The Company does not guarantee the availability of a suitable appointment.
7.2 You are required to provide models for treatment for some Courses. If this is the case, You will be informed of this requirement at the time of booking.
7.3 In most cases, Models are required to meet the cost of the products used at the current Model rate (available on request and on our website). A booking deposit is however payable by the Model at the time of booking the appointment of £30.

8. Course Fees, Payment Plans and Certification
8.1 All Course fees must be paid in full or a payment plan agreed at the time of booking via GoCardless. Access to learning materials or research tasks will be provided upon receipt of a specified minimum deposit agreed with You by The Company at the time of Booking.
8.2 Course fees must be paid in full one week prior to attending any Course. If payment is not received, the Course Booking is deemed to have been cancelled. In these circumstances, no transfer or re-scheduling of the Course is allowed and no refund will be made of any part of the course fee unless made by prior arrangement.
8.3 Once Course material has been sent to delegates under no circumstances will any fees by refunded or courses transferred to another course type.
8.4 If You are in payment arrears, the Company has the right to withhold all certification until that deficit has been paid. This is whether or not any prior payments have been made to any or for any other CTIA training courses. Certification may be released once the arrears have been paid.
8.5 The Company will not allow You to book onto any other training courses if there are any payments owing for previous training or any deficit to any payment plans/membership fees or for courses You have already attended. All certification will be withheld until full payment of any CTIA courses that You have attended has paid in full.
8.6 GoCardless payments is a legal payment agreement between You and the Company. If You cancel or default on the agreed payment terms, the payments terms will be null and void and full payment will be due immediately of the outstanding amount.

9. Course Date Transfers
9.1 Requests by You to transfer any Course within fifteen working days of the Course date will not be considered by The Company under any circumstances.
9.2 If You request a transfer of any scheduled Course giving more than fifteen working days’ notice, The Company reserves the right to transfer your booking to a midweek Course. In this case You will be required to provide all Models for the Course.

10. Expenses
10.1 The Company is not liable for any loss of earnings or travel expenses incurred by You or any Model.

11. Course Cancellations
11.2 Notification of any cancellation must be made in writing by You to The Company’s Warrington office or via email to info@ctia.co.uk.
11.3 Cancellation twelve or more weeks before the Course will incur an administration fee of £300.
11.4 Cancellation eight to twelve weeks before the Course will incur a cancellation fee of £500, or 50% of the total Course fee, whichever is the greater.
11.5 No refund will be made for any cancellation made less than eight weeks prior to the Course.
11.6 No cancellations, refunds or transfers are applicable, under any circumstances, for any discounted Course fee.

12. Non-Attendance

12.1 If You fail to attend the scheduled Course for any reason, no part of the Course fee will be refunded or is transferable to another Course date.

13. Mutual Respect
13.1 Where any students actions result in unreasonable demands on us, or unacceptable behaviour towards any of our staff or other students, we reserve the right to manage the student contact to protect our staff and to maintain the effectiveness of our service to other students.
13.2 In no circumstances will we tolerate behaviour which involves abuse of or threatening behaviour towards our staff.
Examples of unacceptable behaviour:
13.3 Use of abusive, obscene or threatening language, or comments of a personal nature
comments (directed at our staff or other students) of a discriminatory nature, e.g. in reference to any of the protected characteristics as defined by the Equality Act 2010 (age, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex and sexual orientation)
13.4 repeated unnecessary phone calls or refusal to end telephone conversations
13.5 persistent or lengthy letter writing (or contact by email) which is adding nothing new to the matter
13.6 aside from in exceptional circumstances, large numbers of complaints in a short timescale from the same individual.
Types of restriction:
The types of restrictions that can be placed on communication include:
13.7 no further calls will be accepted and all future contact must be in writing
13.8 correspondence will only be replied to if it is raising new issues or concerns
13.9 correspondence will not be replied to if it contains abusive, obscene or threatening language, or discriminatory comments (including related to protected characteristics)

14. No further complaints will be accepted for a notified period.
14.1 The level of restriction will be proportionate, where appropriate time limited, and always targeted at addressing a specific identified issue that we conclude is resulting in unacceptable contact with us.
14.2 As above, we will aim to make reasonable adjustments and will take relevant requests into account as appropriate where applying communication restrictions.

15. Membership
15.1 Membership is fees are paid on a monthly basis of £29.95 per month. There will be a direct debit arranged normally through GoCardless for this service.
15.2 Membership provides You will compliance and safety to your clients in the form of a First Aid training session including Hyaluronidase. This training day is discounted for CTIA Members as the normal price is currently £300 for First Aid training and £600 for hyaluronidase training. A total of £900 plus vat.
15.3 If You cancel or do not pay your membership, You will loose any entitlement to the discounted First and Hyaluronidase training that you have already completed and the full payment will be invoiced minus any payments that You have made towards your membership.
15.4 The Membership payments pay for this training day as well as other CTIA benefits such as discounted courses, and discounted CTIA insurance discount scheme.

16. Prescribers
16.1 The Company will provide you with one prescriber to work with on clinical oversight prescription medicines and to comply with our agreement with you. It is Your responsibility to work alongside Your allocated prescriber and to have respect for what they do and their services. They do not work for The Company and are self employed practitioners.  
16.2 If your prescriber decides to no longer work with You or cancels this facility The Company will endeavour to replace this facility with another prescriber on one more occasion. 
16.2 If your prescriber cancels their services for non payment reasons and You have not kept up Your payments for their services provided. The Company will not offer any further assistance in finding or allocating You an new prescriber. 
16.3 Prescribers are allocated to CTIA Members only. If You revoke or cancel membership to the CTIA, The Company will look at the cancellation as You not requiring any service from The Company such as assistance, insurance, future courses, prescribing partner.  
16.4 Prescribers allocated to You may not be located within Your current location, and may have to travel to You to offer their services. It is Your responsibility to work closely with Your prescriber and arrange dates with them, and arrange the number of clients they require to attend Your clinic. It is not The Companies responsibility to arrange this or interfere in this.  

CTIA LTD – Models Terms and Conditions Model Terms & Conditions

1. The Company means CTIA LTD, Head Office;

2 St Johns Street, Whithorn, DG8 8PE 2. These terms are applied to all appointments without exception.

3. A 2% charge applies to all credit card transactions. Appointments Treatments are carried out by delegates at foundation or advanced level

INITIAL BOOKING/TOP UP FEE’S 1. A deposit (minimum £30) is required at the time of booking to confirm your appointment; this will be deducted from the total cost of your treatment. 2. The balance is due on the day of your treatment. 3. There is a £25 top up fee for upper and £25 for lower areas of botulinum toxin treatments if a stronger effect is required. This appointment will be made for the nearest student dates available and is normally within a 5 week window of your original appointment. We do not advocate a frozen effect, and models requiring this will subsequently require a second top up session at the Warrington Academy.

CANCELLATIONS / REFUNDS 1. Seven days’ notice given = deposits refunded in full. 2. Two working days’ notice given = deposit transferred to another appointment. 3. Less than two working days’ notice = deposits retained by The Company. 4. Failure to attend appointment = deposits retained by The Company and the deposit is not transferable. 5. Working days refer to Monday to Friday only.

DEPOSIT TRANSFERS 1. Deposits will be transferred once only. 2. No refunds will be given should this second appointment be cancelled or you fail to attend. In this event, the deposit will be retained by The Company.

PRODUCT ORDERS 1. If products are ordered in for you specifically, and where we pay for our prescribers fees a larger deposit is required. This deposit is non-refundable in the event of a subsequent cancellation, regardless of whether seven days’ notice are given. 2. Deposits can be transferred to another appointment in line with our normal terms. 3. Deposits are non-refundable unless advanced notice is given as set out above.

SUITABILITY FOR TREATMENT 1. A full medical history is required to enable your product to be ordered for you. We will not be held responsible for any omission or incorrect information given.

CHANGES TO TRAINING DATES 1. The Company may need to change your appointment. You will be given advanced notice of this and a suitable alternative appointment date and time will be offered.

LIMITATIONS Anti-Ageing Appointments

1. Anyone booking a botulinum toxin and dermal filler appointment who decides on the day of the training course that they only want botulinum toxin will not be treated. They will instead be offered a “botox only” appointment on the next available course so that we can order product for you. In this instance deposits are not transferable as we advise on the day of booking you will be required to have both treatments. A further deposit is required to book this subsequent Botox only appointment.

2. Any model booking a combined appointment and asks for botulinum toxin to be treated without prior notice to us, will not be treated and will instead be offered a Botox only appointment on the next available courses. Further deposits are required to book these appointments. The deposit paid for the original appointment will be retained by The Company and will be transferred.

Smoker’s Lines

1. On a dermal fillers foundation course, we treat these lines directly and will not inject the outline of the lip to treat these. Lips are treated individually. If any model attends a foundation level Botox and Dermal Filler course expecting their lip or outline of their lip to be treated, they will be turned away for treatment unless they want another area treated (nose to mouth lines, mouth to chin lines). In this instance the despot will not be transferred and will be retained by The Company

Crow’s Feet

2. We do not inject under the eye with Botox on foundation level appointments. This indication is only treated on a Master Class Course. Other Master Class Courses for Dermal Filler include; Rhinoplasty, Cheeks, and Chin and Tear Trough areas.

COMPLAINTS PROCEDURE

Please read through our complaint’s procedure – We actively invite your suggestions and feedback to help us refine the service we offer. However, if you feel unhappy with any aspect of your experience, then we will do our best to resolve this for the benefit of all concerned. Below is a copy of our formal complaint’s procedure.

CTIA Academy Complaints Procedure – If you have a complaint or concern about the service you have received from any of the staff working in this practice, or a treatment associated with us, please let us know. We operate a practice complaints procedure that system adheres to national criteria. A copy of our complaints policy can be found below –

HOW TO COMPLAIN

We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned. If your problem cannot be sorted in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened most easily. If it is not possible to do that, please let us have details of your complaint: -within 6 months of the incident that caused the problem; or -within 6 months of discovering that you have a problem, provided this is within 12 months of the incident. Complaints about the treatment you received should be made to the Director. Alternatively, you may ask for an appointment with the Director in order to discuss your concerns.

The complaints procedure can then be explained to you to ensure that your concerns are dealt with promptly. It will also help if you are as clear as possible about your complaint. In the rare event that your complaint is about a recent treatment, we will require to see you face to face to assess the area of complaint. On this appointment we will discuss the issues and take further photographs and assess the treatment. We will endeavour to address and rectify the issue if we feel there has been a substandard treatment carried out. Botulinum Toxin treatments and muscles with movement will require a Top Up at a cost of £25 per upper and £25 lower area.

Lower areas are meant to have plenty of movement, and are treated for prevention. Treatments are to be carried out by a student, therefore you will need to be patient and accept that treatments may carry a certain risk other than treatments carried out by an experienced and certified practitioner. 

Students will be in a room, which is supervised by a tutor who has more than 2 years injecting anti ageing treatments. 

WHAT WE WILL DO

We shall acknowledge your complaint within 3 working days and give you a time scale in which we to investigate and respond to your complaint. We will keep you informed of any progress, letting you know of any delays in resolving your complaint. We shall then be in a position to give you an explanation or offer a meeting with those involved. In investigating your complaint, we shall aim to: find out what happened and what went wrong and enable you to discuss the problem with those concerned, if you would like this; ensure you receive an apology, where this is appropriate;· identify what we can do to make sure the problem does not happen again.

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